Shipping & Return Policy

Orders will be shipped UPS Ground or USPS 2-7 day.

 

During busy times of the year, Opulent Spirit strives to ship all orders as soon as possible. However, there are some times when it will take 5-10 days for your order. We appreciate your patience and are constantly working to reduce our shipping lead times.Shipping charges on online orders are estimated based on product weight and your shipping location. If the shipping weight varies from the actual UPS calculations, you will be contacted to approve the change before we ship your order.

Returns Policy

Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@opulentspirit.com.

 

Exchanges 

If you need to exchange it for the same item, send us an email at contact@opulentspirit.com and send your item to: 1815 High Ridge Drive, SW Conyers Georgia United States 30094.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 1815 High Ridge Drive, SW Conyers Georgia 30094. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 days of the purchase date will be credited in the same form as the original payment type. No merchandise returns accepted after 15 days from the original shipping date. The customer is responsible for return shipping costs. It is the customer's responsibility to notify Opulent Spirit  immediately of any errors within the order. We recommend that you carefully check the contents of your order for any damages that may have occurred during shipment. Merchandise returned 15 days from the original date of shipping will receive store credit for the exact amount of the merchandise returned. We will issue a full refund to your credit card for the price of any item that you return if your return is received within 15 days of the PURCHASE date. If you are returning a gift, we will issue the refund directly to the gift recipient in the form of an online store credit. Please make sure to enter all of your information, including your e-mail address, phone number and mailing address. We regret that we are unable to refund original shipping costs and return shipping costs.  We also regret that we do not do refunds for bars of soap or samples.The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please return the item(s) to the address below. 

 

RETURN ADDRESS:

 

Opulent Spirit Bath Essentials

1815 High Ridge Drive, SW

Conyers, GA  30094

 

1-844-715-0612

© 2009-2019 Opulent Spirit Bath Essentials

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